Complaints Handling

Shanly Foundation is committed to being open, fair, and accountable. We welcome feedback and take any concerns seriously.

If you have a complaint about how the Foundation has been run, please contact us in writing, using the details on our Contact Us page.

To help us respond, please include:

• your name and contact details,
• what your complaint is about (including dates and people involved, if relevant),
• any supporting information.

What happens next?

• We will acknowledge your complaint within 10 working days.
• We aim to give you a full response within 30 working days. If it takes longer, we will let you know why.
• If you are unhappy with the response, you can ask for your complaint to be reviewed by our trustees.

Serious concerns

• If you suspect illegal activity, please contact the police.
• If you believe the charity has been seriously mismanaged, you may also contact the Charity Commission (www.gov.uk/charity-commission).

You can read our full Complaints Handling Policy here.